Provide ongoing support for e-commerce platforms, including troubleshooting product listings, managing integrations, and resolving technical issues that affect online sales.
Point of Sale (POS) Systems
Support and maintain in-store POS systems, ensuring they function correctly for transactions and integrate with inventory and customer data.
Data Analysis
Interpret performance data from e-commerce platforms and retail systems to identify issues and provide data-driven recommendations for improving user experience, sales, and operational efficiency.
User Support & Collaboration
Offer technical assistance to both retail staff and potentially customers, providing clear instructions and guidance to resolve IT-related issues.
IT Infrastructure
Work with teams to ensure seamless technology integration, manage upgrades, and implement solutions that enhance overall business efficiency and customer satisfaction.
Proactive Problem Solving
Monitor IT systems and equipment performance to identify potential issues before they impact users, ensuring platform stability and smooth day-to-day operations.