User Support
Provide helpdesk support, diagnose and resolve hardware, software, and network issues for employees and clients.
System Maintenance
Install, configure, update, and maintain operating systems, software applications, and hardware, including printers, laptops, and servers.
Security and Compliance
Ensure technology operations align with India financial sector regulations, such as those outlined by APRA, to maintain data integrity and system security.
Troubleshooting
Troubleshoot and resolve problems with financial software and systems, addressing issues like data access, network failures, and cloud connectivity.
Incident Management
Use ticket-tracking software to log, prioritise, monitor, and escalate IT issues to ensure timely resolution of critical problems.
Technical Advice
Provide expert technical advice and support to ensure the ongoing availability of essential financial services and support ICT Provide expert technical advice and support to ensure the ongoing availability of essential financial services and support ICT strategies.