Technology for Independence

Help clients use smart home devices or other digital tools to manage their home environment and daily routines.

Integration with Care

Work with care plans to understand how technology can best support a client's specific needs, promoting their well-being and lifestyle.

Technical Support

Provide first and second-level support for ICT system issues, diagnose and resolve hardware, software, and network problems, and assist with the setup and maintenance of ICT systems and devices.

Ensure stable access to hardware and software, manage software licenses and registration, and track warranties

Training & Induction

Train staff in the use of ICT systems and assist with the induction process for new users.

Work within a collaborative team and with diverse stakeholders, including staff, external vendors, and potentially participants, to ensure smooth operations and support the agency's goals.

Security & Compliance

Maintain a high standard of data security and ensure all activities comply with organisational policies and procedures, including health and safety

Maintenance, upkeep and support for software applications ( including microsoft 365 windows servers , 3cx phone systems , firewalls , printers , hardware replacements, new software installations and more. )